1. Why do I need the FULL version of Kontakt?

That's just how things are. Native Instruments (the developers of Kontakt) won't let developers host their instruments on the free Kontakt Player without paying out the teeth. It's simply too expensive for me at the moment.

2. I can't see my download links.

Please double-check your Spam and Promotions folders. If you've used a business email (youremail@yourbusiness.com) it's possible that SendOwl emails are being filtered or hidden. If you can't find your download email, please contact me and I'll send you the direct link.

3. Which files do I download?

If you're using Kontakt, you only need to grab the files with "(Kontakt)" in the name. If you want to use the VST/AU versions, you'll need to download the "NEAT Player", as well as all of the "NEAT Player (.hr1)" files for each instrument.

4. I bought a bundle or Achromic... where are my .WAV samples?

In an attempt to keep the download page as clean as possible, I've removed the .WAV samples from the Bundle. Please use the contact form if you want them and I'll send a link. Achromic doesn't come with .WAV samples. If there's enough demand for them, I'll cut them up and add them (but be warned, it'll be a lot of loose files).

5. How many download attempts do I get?

By default 5, if for some reason your download fails or you expend your limit, simply contact me using the form with your specific order # and I'll reset them. 

6. What's your refund policy?

Due to the nature of digital goods (ie: if I refund them, I can't go through your hard disk and make sure you deleted them permanently) I cannot provide refunds, except in extremely rare and specific circumstances, which I will judge accordingly (such as double-orders). You can read more on the Legal page. 

7. I'm a content creator, do you have an affiliate program?

I have an affiliate program setup with 30% commission rates. If you think you'd like to be a part of that, please get in touch with links to your social media presence(s).